PRIVACY POLICY
Effective Date: August 20, 2025
At Tawhid, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the limited information we receive through our website.
1. Information We Collect
Contact Form Submissions: When you fill out our contact form, we collect your name, email address, and message so we can respond to your inquiry.
Purchase Data: All payments are securely processed by Stripe Checkout. We do not collect, process, or store your credit card details or payment information.
2. How We Use Your Information
To respond to your inquiries or requests submitted through our contact form.
To improve our website, services, and customer experience.
To send updates or promotional messages (only if you opted in).
3. Sharing Your Information
We do not sell or rent your personal data. Information may be shared only in the following cases:
With service providers (such as Stripe) for payment processing.
If required by law, regulation, or legal request.
4. Data Security
We take reasonable steps to protect the information you provide. However, no method of online transmission or storage is 100% secure.
5. Third-Party Services
Payments are handled by Stripe, which has its own independent Privacy Policy and security practices. We encourage you to review Stripe’s policies for more information.
6. Your Rights
If you would like us to update or delete the information you shared through our contact form, please contact us at [email protected].
7. Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
TERMS OF USE
Effective Date: August 20, 2025
Welcome to Tawhid. By accessing or using our website, you agree to the following terms:
1. General Use
This website is provided for your personal, non-commercial use. You agree not to misuse the website, interfere with its operation, or attempt to access unauthorized areas.
2. Purchases
All purchases are processed through Stripe Checkout, an external and secure payment platform.
By completing a purchase, you agree to Stripe’s Terms and Privacy Policy in addition to ours.
Prices, availability, and promotions are subject to change without notice.
3. Intellectual Property
All logos, branding, images, and designs displayed on this site are the intellectual property of Tawhid. You may not copy, reproduce, or distribute any content without our written permission.
4. Limitation of Liability
Tawhid is not responsible for any damages arising from the use of our website, including issues related to third-party services (such as Stripe).
5. Contact
If you have questions about these Terms, please contact us at [email protected]
6. Governing Law
These Terms are governed by the laws of Ontario, Canada.
SHIPPING & RETURNS
Effective Date: August 20, 2025
At Tawhid, we are committed to ensuring your order reaches you securely and in a timely manner.
1. Shipping Methods
We ship orders using reliable local courier and shipping companies within Canada and internationally.
Once your order is processed, you will receive a confirmation email with your tracking details (if available).
2. Processing Time
Orders are typically processed within 2–4 business days.
Processing time may be longer during product launches, sales events, or holidays.
3. Delivery Time
Delivery times vary depending on your location.
Local (GTA / Ontario) deliveries usually take 3–7 business days after processing.
National (Canada-wide) deliveries may take 5–10 business days.
International shipping times vary by country and customs clearance.
4. Shipping Costs
Shipping costs are calculated at checkout and may vary depending on your address and order size.
5. Customs & Duties (International Orders)
For international shipments, customers are responsible for any customs fees, duties, or taxes imposed by their country.
Returns
We want you to love your Tawhid pieces. If you are not fully satisfied with your purchase, please review our return policy below.
1. Eligibility for Returns
Returns are accepted within 14 days of delivery.
Items must be in their original, unopened packaging.
If the packaging has been opened, or if there is evidence that the item has been worn, washed, or altered, the return will be denied.
2. How to Request a Return
Contact us at [email protected] with your order number and reason for return.
We will provide you with instructions on where to send your return.
3. Refunds
Approved returns will be refunded to the original payment method within 5–10 business days of us receiving and inspecting the item.
Shipping fees are non-refundable. Customers are responsible for return shipping costs.
4. Exchanges
We do not currently offer direct exchanges. If you wish to replace an item, please request a return (if eligible) and place a new order.
5. Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery. We will cover the cost of return shipping and send a replacement at no extra charge.
